Accessibility Statement

Community State Bank is committed to ensuring digital accessibility for all customers, visitors, and individuals with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our financial services, tools, and digital platforms offered online are fully inclusive.

Conformance Status

The Americans with Disabilities Act (ADA) Title III requires places of public accommodation, including financial institutions, to maintain accessible digital content. To meet this requirement and protect our users, the Community State Bank website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards.

Known Limitations & Alternative Formats

While we strive for complete accessibility across our website, we recognize that some complex financial tools or legacy elements may present challenges. These may include:

  • Interactive Financial Calculators: Dynamic calculators (such as mortgage, loan, or savings estimation tools) that utilize complex sliders or visual charts which may be difficult to navigate using screen readers or keyboard-only controls.
  • Legacy Documents & Disclosures: Older financial statements, archived fee schedules, or historical policy disclosures in PDF format that were created prior to modern digital compliance optimization.
  • Third-Party Portals & Integrations: Specialized external platforms—such as our secure online banking portal, electronic bill pay systems, or mobile banking modules—that are operated by outside fintech vendors and fall outside of our direct development control.

If you encounter a digital barrier, have difficulty accessing your accounts, or require information in an alternative format (such as large print, audio, or a physical copy), please contact us using the methods below. We will work diligently to provide you with the necessary accommodations effectively and promptly.

Feedback & Contact Information

We welcome your feedback on the accessibility of our website. If you experience any accessibility barriers or wish to request an accommodation, please contact our customer service team directly. We aim to respond to all accessibility inquiries within two business days.

When reporting a barrier, it is helpful to provide the web page URL or specific banking feature where the issue occurred, along with a brief description of the challenge you faced.

Approval and Date

This statement was reviewed and updated on May 29, 2026.