Careers

Posted 04-13-2023

Job Title: Marketing Manager               

Location:

• All levels
• 478 Ridgely St., Orbisonia, PA
• Various outside locations
• Remote work available, with approval of supervisor and upon completion of required training

Hours: Full-Time, 38.50hrs/wk minimum

Education/Training: Associate degree or Bachelor’s degree in Business or Marketing related field normally required; or specialized marketing education and training.

Skill(s):  Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient analytical skills; proficient creative writing and composition skills; ability to write effective news releases and develop marketing content; proficient technology skills including proficient knowledge of design software, website management, and social media; working knowledge of current and proposed bank regulations affecting the marketing function; thorough knowledge of bank products and services; effective event planning skills; visual and auditory skills; ability to lift items weighing 25 lbs. or less; valid driver's license.

Experience:  A minimum of seven (7) years' related experience normally required.

General Responsibilities:

Responsible for managing the Bank’s marketing, promotion, and public relations programs; coordinating work within the department, as well as with other departments; complying with operating policies and procedures established for the marketing function; communicating with appropriate personnel; responding to inquiries or requests for information in a timely manner; ensuring compliance with operating policies and procedures and outside regulatory requirements; maintaining appropriate records and providing periodic reports.

Essential Duties

• Manages the organization’s marketing function in order to support customer services activities and profitable market penetration of which the following are illustrative:
• Responsible for the development and implementation of marketing program for the Bank’s products and services.  Program should build awareness of bank strategies to meet consumer needs and maximize profits for the shareholders.
• Directs the promotional activities of the organization; selects promotional product programs, communicates information to employees, and implements the program.
• Prepares and distributes materials relating to marketing campaigns; places ads with appropriate media within budget constraints.
• Provides assistance for customer service activities, orders promotional materials, and encourages participation of staff in marketing activities; works in conjunction with Department Managers to create attractive and effective promotional displays and marketing material.
• Develops, designs, and maintains the Bank’s public website through open source content management system.
• Reviews requests for charitable donations; processes the requests per the Bank’s guidelines, maintains records of donations and marketing related correspondence, forms and reports.
• Develops and maintains media contacts for public relations; prepares press releases and other communications (both internal and external).
• Prepares in-house and shareholder publications on a regular basis.
• Prepares for in-house and external seminars, receptions, and special events, i.e. employee events, shareholder meeting, etc.
• Attends and represents the Bank at various community, business, and educational functions to develop an awareness of the Bank's products and services, and to promote the Bank’s commitment to the community.
• Coordinates Bank involvement in community and civic activities:
• Acts as liaison with sponsoring groups.
• Communicates and schedules activities.
• Recruits participation from Bank staff, when necessary.
• Responsible for development of appropriate customer appreciation and recognition strategies to foster goodwill and build loyalty.
• Employs graphic software to develop in-house signage, advertising, and brochures.
• Works with compliance vendors relating to all marketing materials for the Bank and the Financial Advisor; submits appropriate information to the Risk Manager for review and approval.
• Participates in the review of market research data to enhance the bank’s market strategy and gather competitor information.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment, which is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements.
• Communicates with the Board of Directors, supervisor, management, and staff personnel in order to integrate goals and activities, implementing strategies to achieve goals assigned to the marketing function as established in the Marketing Department’s annual operating plan while adhering to budget parameters.
• Responds to inquiries relating to their particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
• Maintains appropriate records and provides assigned reports.
• Actively represents the Bank in public relations and community activities in a manner that reflects favorably on the Bank.

Basic Qualifications

Education/Training: Associates degree or equivalent normally required; specialized branch banking education and training.

Skill(s):  Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communicative, and sales skills; demonstrated management and supervisory skills sufficient to manage branch employees; a thorough knowledge of the features and benefits of all bank products and services; a working knowledge of bank operating policies and procedures; visual and auditory skills; valid driver's license.

Experience:  A minimum of five (5) years' related experience normally required.

General Responsibilities: Responsible for supervising the Branch Office in order to meet the financial services needs of customers in the assigned community market area; performing various Branch staff duties; implementing strategies to achieve assigned goals developed for the office as part of the Branch Administration Department’s annual operating plan; ensuring the office's compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports.

Essential Duties

1. Supervises the Branch Office in order to meet the financial services needs of customers in the assigned community market area as follows:
2. Works with management in establishing deposit growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled.
3. Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives.
4. Makes certain that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.
5. Provides for the proper security, maintenance, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers.
6. Meets with customers to resolve issues and concerns.
7. Reviews and processes customer overdrafts and makes proper determination in accordance with Bank policies.
8. Establishes specific sales and customer service goals for Branch staff.
9. Makes certain that all customer service personnel are adequately trained both with respect to product knowledge and selling techniques.
10. Ensures that all sales and customer service reporting information is provided on a timely basis.
11. Conducts regularly scheduled sales and customer service meetings.
12. Serves as an active member of the branch office customer sales and service team.
13. May make "outside" sales and customer service calls on present and prospective customers within the office's market area as assigned.
14. Actively participates in the community in a manner that reflects favorably on the Bank.
15. Performs various Branch staff duties as required.
16. Implements strategies to achieve assigned goals as established in the Branch Administration Department’s annual operating plan; assists in the development of the annual budget for the office and adheres to budget parameters.
17. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
18. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, Customer Identification Program (CIP), etc.; ensures that the office and all personnel adhere to the same.
19. Directly supervises assigned personnel as follows:
    1. Assists in the selection of new personnel as appropriate.
    2. Makes provisions for the proper orientation, training, and mentoring of personnel; trains new personnel as required.
    3. Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
    4. Organizes, schedules, and distributes work among assigned personnel.
    5. Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
    6. Administers personnel policies and procedures as established by Bank policy.
    7. Communicates with the Branch Administration Manager, other managers, and appropriate staff personnel in order to integrate goals and activities.
    8. Provides periodic reports to the Branch Administration Manager and other groups as required throughout the Bank.

Basic Qualifications

Education/Training: A B.S. or B.A. degree in a Technology related field normally required; specialized computer certification(s) and training.

Skill(s): Proficient reading, writing, and grammar skills; proficient mathematics skills; proficient analytical skills and problem-solving ability; thorough knowledge of technology, personal computer applications and operations, including PC and server support, data and voice communication, LAN/WAN, network security and intrusion detection, PIX firewalls and routers; proficient interpersonal relations and communicative skills; visual and auditory skills; ability to bend, stoop, reach, and lift a maximum of 50 lbs.; valid driver's license.

Experience:  A minimum of three (3) years’ experience in related positions normally required.

General Responsibilities

Responsible for performing a variety of duties relating to the administration, management, and support of the Bank’s technology systems and services; coordinating work within the department, as well as with other departments; planning and managing projects and ensuring completion of project objectives; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Essential Duties

Performs a variety of duties relating to the administration, management and support of the Bank’s technology systems and services which the following are illustrative:

• Manages the day-to-day administration, maintenance, documentation, troubleshooting, and monitoring of technology assets to ensure optimal performance.
• Provides technology support to all end users.
• Answers, evaluates, and prioritizes requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Logs and tracks requests using service desk software, maintains history records, and related problem documentation.
• Handles problem recognition, research, isolation, resolution and follow-up, referring more complex problems to third party vendors, consultants or technical staff.
• Ensures vendor supported software are maintained on all technology assets.
• Installs, upgrades and configures network hardware and software components to meet expected performance or project objectives.
• Manages day-to-day systems and information security operations which the following tasks are illustrative:
• Plans, implements, upgrades, or monitors security measures for the protection of computer networks and information.
• Configures directory structures, rights, controls and software on technology assets in accordance with standardized procedures to ensure proper security.
• Manages network vulnerabilities and maintains security patches.
• Adds and maintains users on the network; assigns application access, ensures privileges are within established standards.
• Ensures disaster preparedness abilities through data backup, recovery and associated procedures are set up and performed as planned.
• Performs regular monitoring of systems according to established guidelines and provides reports to management.
• Maintains a high level of knowledge of installed technology.
• Assists with technology vendor contacts with respect to critical hardware and software; coordinates problem resolution as necessary.
• Demonstrates flexibility in adjusting to variable workload, work schedules, and job duties.
• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information and collaborates with other department personnel.
• Directly supervises assigned personnel as follows:
• Assists in the selection of new personnel as appropriate.
• Makes provisions for the proper orientation, training, and mentoring of personnel; trains new personnel as required.
• Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
• Organizes, schedules, and distributes work among assigned personnel.
• Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
• Administers personnel policies and procedures as established by Bank policy
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements.
• Plans and manages projects without supervision ensuring the completion of project objectives; reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.

Recently graduated?  Looking for a summer job that teaches and prepares you for a possible career in banking and finance?  Apply today for opportunities in customer service at one of our 9 branches, or with or banking operations!

Community State Bank Personal Bankers are the first point of contact for most of our customers and must live out our Bank’s values and culture in every interaction.   Personal Bankers execute a variety of bank-related service functions in a respectable and friendly manner.  Personal Bankers are expected to serve the customer’s needs with accountability and innovation prioritizing knowledge of bank products, bank policy, and bank procedure.  They recognize the non-negotiable duty to serve the customers and communities in which we work with excitement and a smile.  Personal Bankers help maintain the safety and security of the bank and the customer through constant communication with co-workers and direct supervisors.

Essential Duties

• Performs a variety of bank-related service functions in a respectable and friendly manner, serving the customer’s needs with accountability and innovation, prioritizing knowledge of bank products, bank policy, and bank procedure of which the following are illustrative:
• Greets and serves the customer by standing up, smiling, looking the customer in the eye, and using the customer’s name
• Listens and hears the customer
• Is empathetic towards all customers
• Takes ownership of every interaction and transaction
• Provides assurance to every customer
• Engages in FAIR treatment of coworkers and customers (Friendly, Accountable, Innovative, and Respectful)
• Sells Cashier’s Checks and Money Orders
• Accepts deposits of various account types
• Identifies need for CTRs, SAR Referrals, BSA Reports, etc.
• Cashes checks within approved authority and operating policy
• Processes night deposits and mail deposits
• Processes Holds on customers checks
• Accepts loan payments.
• Processes safe deposit box rent, utility  payments and other related payments
• Maintains an approved level of cash; turns in excess and mutilated cash
• Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis
• Verifies and scans all documentation and submission of batches efficiently and in a timely manner
• Maintains supplies and an awareness of Teller supply inventory control
• Provides safe deposit box services to customers
• Verifies and wraps coin for vault cash control purposes
• Initiates Stop Payments
• Processes Cash Advances
• Processes Burial Account Payouts
• Closes Accounts
• Sets up Direct Deposit for Customer
• Processes Defer a payment
• Serves customers with Maintenance on Online Banking (passwords)
• Takes advantage of every opportunity to offer the Bank's products and services; actively refers customers to appropriate customer service personnel
• Participates in assigned community activities as scheduled.
• Coordinates specific work tasks with other personnel within the branch as well as with other departments in order to ensure the smooth and efficient flow of information.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, Fair and Accurate Transaction Act (FACT), Customer Identification Policy (CIP), etc.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.

Basic Qualifications

Education/Training: Associate degree in a related field normally required; specialized banking deposit operations education and training.

Skill(s):  Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient analytical skills and problem-solving ability; thorough knowledge of regulatory compliance requirements relating to bank deposit operations policies and procedures; thorough knowledge of bank deposit products; proficient technology skills; supervisory skills sufficient to manage a small group of employees; visual and auditory skills.

Experience:  A minimum of five (5) years' related experience normally required.

General Responsibilities

Responsible for directly supervising the Deposit Operations Department in order to efficiently process deposit accounts and to retain and utilize information relating to these accounts; participating with the Operations Manager in establishing specific goals for the department; ensuring department compliance with all operating policies and procedures; directly supervising assigned personnel; communicating with appropriate personnel; providing periodic reports; responding to inquiries or requests for information.

Essential Duties

• Directly supervises the Deposit Operations Department in order to efficiently process deposit accounts and to retain and utilize information relating to these accounts as follows:
• Oversees the processing of bank deposit accounts, e.g., demand deposit, savings, certificates of deposit, IRA(s), etc.
• Ensures that all activities relating to deposit customer service are performed efficiently and accurately.
• Oversees research and analysis of deposit accounts for various purposes.
• Monitors exception items, returns, and adjustments.
• Ensures accurate information retention and record keeping.
• Directs any required balancing and reconciling activities relating to deposit accounts.
• Oversees incoming and outgoing Automated Clearing House (ACH) functions.
• Oversees the printing of deposit-related reports, notices, and checks.
• Provides information to auditors and examiners; responds to inquiries and takes necessary corrective action.
• Creates deposit business analytic reports.
• Oversees all outgoing mail.
• Assists in Emergency Preparedness planning and testing related to Deposit Operations.
• Ensures for proper escheat reporting.
• Ensures for proper tax reporting; makes appropriate adjustments or corrections as needed.
• Participates with the Operations Manager in establishing specific goals for the department; implements strategies to achieve these goals.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness; ensures that the department and all personnel adhere to the same.
• Directly supervises assigned personnel as follows:
• Assists in the selection of new personnel as appropriate.
• Makes provisions for the proper orientation, training, and mentoring of personnel; trains new personnel as required.
• Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
• Organizes, schedules, and distributes work among assigned personnel.
• Keeps personnel informed of pertinent policies and procedures affecting the department and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
• Administers personnel policies and procedures as established by Bank policy.
• Communicates with the Operations Manager, other managers/supervisors, and appropriate staff personnel in order to integrate activities.
• Provides timely reporting to the Operations Manager and other appropriate groups or individuals.
• Responds to inquiries relating to deposit operations (and sometimes electronic banking) or to requests from customers, other Bank personnel, etc. within given time frames and within established policy
• Actively participates in business and community activities in a manner which reflects favorably on the Bank.