We feel your identify is one of the most important things to our customers. It is very important to keep your identity safe, so we have listed a few tips below to help.
To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S. issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.
In the meantime, please be diligent in monitoring transaction activity on your account and contact us
immediately if you identify any fraudulent transactions.
Here are some additional tips on protecting yourself from debit card fraud.
EnFact fraud monitor builds a profile of each card user and then monitors card activity 24/7 for potentially suspicious activity.
You will receive an automated call from EnFact when a suspicious transaction occurs:
Your response to this call is important to help stop actual fraud and to avoid restrictions that may be placed on your card.
A sudden change in the location from which transactions usually occur, a high-cost purchase, a string of transactions from a merchant or ATM within a short time period, or a transaction that matches the criteria of a known fraud trend may flag a transaction as suspicious.
Please inform us of a change of telephone number as soon as possible, so you can be contacted quickly when suspicious transactions occur.
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