Deposit Operations Manager

Education/Training

Associate degree in a related field normally required; specialized banking deposit operations education and training.

Skill(s)

Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient analytical skills and problem-solving ability; thorough knowledge of regulatory compliance requirements relating to bank deposit operations policies and procedures; thorough knowledge of bank deposit products; proficient technology skills; supervisory skills sufficient to manage a small group of employees; visual and auditory skills.

Experience:

A minimum of five (5) years’ related experience normally required.

General Responsibilities

Responsible for directly supervising the Deposit Operations Department in order to efficiently process deposit accounts and to retain and utilize information relating to these accounts; participating with the Operations Manager in establishing specific goals for the department; ensuring department compliance with all operating policies and procedures; directly supervising assigned personnel; communicating with appropriate personnel; providing periodic reports; responding to inquiries or requests for information.

Essential Duties

1. Directly supervises the Deposit Operations Department in order to efficiently process deposit accounts and to retain and utilize information relating to these accounts as follows:
   • Oversees the processing of bank deposit accounts, e.g., demand deposit, savings, certificates of deposit, IRA(s), etc.
   • Ensures that all activities relating to deposit customer service are performed efficiently and accurately.
   • Oversees research and analysis of deposit accounts for various purposes.
   • Monitors exception items, returns, and adjustments.
   • Ensures accurate information retention and record keeping.
   • Directs any required balancing and reconciling activities relating to deposit accounts.
   • Oversees incoming and outgoing Automated Clearing House (ACH) functions.
   • Oversees the printing of deposit-related reports, notices, and checks.
   • Provides information to auditors and examiners; responds to inquiries and takes necessary corrective action.
   • Creates deposit business analytic reports.
   • Oversees all outgoing mail.
   • Assists in Emergency Preparedness planning and testing related to Deposit Operations.
   • Ensures for proper escheat reporting.
   • Ensures for proper tax reporting; makes appropriate adjustments or corrections as needed.
   • Oversees online banking and card services functions.
2. Participates with the Operations Manager in establishing specific goals for the department; implements strategies to achieve these goals.
3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness; ensures that the department and all personnel adhere to the same.
5. Directly supervises assigned personnel as follows:
   • Assists in the selection of new personnel as appropriate.
   • Makes provisions for the proper orientation, training, and mentoring of personnel; trains new personnel as required.
   • Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
   • Organizes, schedules, and distributes work among assigned personnel.
   • Keeps personnel informed of pertinent policies and procedures affecting the department and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
   • Administers personnel policies and procedures as established by Bank policy.
6. Communicates with the Operations Manager, other managers/supervisors, and appropriate staff personnel in order to integrate activities.
7. Provides timely reporting to the Operations Manager and other appropriate groups or individuals.
8. Responds to inquiries relating to deposit operations (and sometimes electronic banking) or to requests from customers, other Bank personnel, etc. within given time frames and within established policy
9. Actively participates in business and community activities in a manner which reflects favorably on the Bank.

Ancillary Duties

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.